Privacy Policy
At Flexibuy, your privacy is of utmost importance. We are committed to protecting the personal information you share with us when using our layby services. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with New Zealand's Privacy Act 2020.
1. Collection of Personal Information
We collect personal information to provide and improve our layby services. The types of personal information we collect may include:
- Contact Information: Name, email address, phone number, and postal address.
- Financial Information: Bank account details, payment history, and transaction information related to layby purchases.
- Account Information: Username, password, and purchase history.
- Identification Information: Copies of IDs (for age or identity verification).
We collect this information directly from you through our website, customer service channels, or when you interact with us in-store (where applicable).
2. Use of Personal Information
We use your personal information for the following purposes:
- To process layby orders and payments.
- To provide customer service and respond to inquiries.
- To send you transactional and promotional emails, newsletters, or notifications (with your consent).
- To comply with legal obligations, including anti-fraud and anti-money laundering regulations.
- To improve our website and services through analytics and user feedback.
We will not use your personal information for any other purposes without your consent.
3. Sharing of Personal Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share information with third-party payment processors, couriers, or IT providers to fulfill your layby orders and maintain our services.
- Legal Requirements: We may disclose personal information if required by law or to protect our rights, property, or safety, or that of others.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, we may share personal information as part of the transaction, subject to confidentiality agreements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data (such as payment information).
- Secure server and firewall technologies.
- Regular security audits and assessments.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information held by Flexibuy.
- Request corrections to any inaccurate or incomplete information.
- Withdraw consent for the use of your personal information (where applicable).
- Request the deletion of your personal information (subject to legal obligations).
To exercise these rights, please contact us at [contact email or phone number].
6. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will securely destroy or anonymize it.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to improve user experience and collect analytics. Cookies help us remember your preferences, manage user sessions, and provide personalized content.
You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on our website with the effective date of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us at:
Flexibuy
Email: info@flexibuy.co.nz
Phone: 09 393 53 94
